FAQ

Our handling time is up to 10 business days after receiving payment for in-stock items. For pre-orders, we ship within 5 business days after the release date.

Once shipped, delivery times vary depending on the shipping method and destination:

• Japan Post Small Packet: 1–5 weeks
• Japan Post EMS: 5–14 business days
• DHL/FedEx: 3–10 business days

Please note that delivery may be delayed due to weather, customs inspections, or other unforeseen circumstances.

We kindly ask for your understanding that shipping carriers cannot be selected by customers. To ensure secure and timely delivery, we carefully choose the most reliable carrier based on your destination and package condition.

Once your order is shipped, you will receive a tracking number via email.

Yes, we are happy to combine shipments for additional orders placed within 3 days from your first order. Please note that the entire package will be shipped based on the latest item's availability date. If you'd like to request combined shipping, kindly contact us with your order numbers. However, please understand that if any of the orders have already been shipped, we will not be able to accommodate the request.

At this time, we do not support splitting a single order for delivery to multiple addresses. If you would like to send items to different locations, please place separate orders for each destination address. This allows us to ensure accurate processing and secure delivery for each shipment. Please note that shipping fees will apply to each individual order.

We do not offer customized packaging requests. All items are shipped in accordance with our standard packing guidelines to ensure quality and protection during transit. Typically, products are wrapped in protective OPP material and cushioned with bubble wrap for both impact and moisture resistance. Please note that packaging may vary depending on the size and shape of the item, and in some cases, either or both materials may not be used.

We do not currently offer gift wrapping or special packaging services. However, we do offer a selection of gift bags and wrapping supplies that customers can purchase separately. These items are ideal for those who wish to prepare their orders as gifts. We hope you find them helpful for your special occasions.

Our standard shipping fee is a flat rate of $20 USD per order. However, additional fees may apply depending on the destination country or region, such as remote area surcharges or other special handling fees.

Yes, we offer free shipping under the following conditions:

• United States & European Union: Free shipping on orders over $100 USD (excluding certain regions)
• Other countries: Free shipping on orders over $300 USD

Please note that the eligibility for free shipping is based on the total amount of the products before shipping fees and taxes. Discounts and promotional offers may also affect the final calculation.

We accept major credit cards, PayPal, Apple Pay, and other secure payment methods. For a full list of available payment options, please refer to the checkout page as they may vary depending on your location and device.

We kindly ask for your understanding that all orders are considered final once placed. Due to past incidents involving fraudulent or malicious orders, we are unable to accept cancellations or modifications under any circumstances.

Unfortunately, these actions have previously prevented genuine customers from purchasing items they truly wanted, or forced them to carefully time their purchases to avoid missing out — especially for limited or high-demand products. As part of our commitment to creating a fair and trustworthy shopping environment, this policy protects our valued customers from such disruptions.

We encourage you to review your order carefully before completing your purchase. Thank you for your understanding and continued support.

Yes. In order to ensure fair access for genuine customers, we implement quantity limits on each product—typically up to 3 units for new items and 1 unit for pre-owned items. We also monitor for suspicious orders, such as multiple purchases to the same address or under the same name, and reserve the right to cancel such transactions without prior notice. These measures are in place to prevent reselling activities and protect access for real fans and collectors.

Restocks of limited edition products depend on the manufacturer’s production capacity. In some cases, restocking may occur if the item becomes available again, but we cannot guarantee availability for all limited items. We recommend placing your order as early as possible to secure your purchase.

Yes, we apply purchase limits to limited edition items in order to deter bulk buying and maintain fairness. Limits vary depending on the product and may change without prior notice.

Restock availability varies by product and depends on the manufacturer's production schedule. Unfortunately, we are unable to provide exact restock dates or guarantees for sold-out items. For popular or limited-run items, early purchase is highly recommended.

We currently do not offer restock notification services. We recommend checking our website regularly or following our official social media accounts for the latest updates on product availability.

We do not support purchases made through forwarding agents or reshipping services. If you choose to use such a service, please understand that we will not provide any support, correspondence, or compensation regarding lost, damaged, or incorrect items.

This is because the goods are not delivered directly to the end customer, and we have no visibility or control over how the forwarding agent handles the shipment. Any problems that occur after the package is received by the forwarding agent must be resolved solely between the agent and the final recipient. By purchasing through a forwarding agent, you accept full responsibility for the shipment and agree to waive any claims for support or compensation from us.

Additionally, forwarding agents are strictly prohibited from disclosing our store’s address, phone number, or any transaction-related information to third parties. Unauthorized disclosure of such information is a violation of our store policy.

If you do not agree to these conditions, please refrain from making a purchase. We reserve the right to cancel any orders placed via forwarding agents.

We accept returns within 30 days of delivery if you are not fully satisfied with your purchase. Please note that returned items must be in original, unused condition with all tags and packaging intact, and must significantly differ from the condition described in our product guidelines. Returns will not be accepted for items that match their stated condition, especially in the case of pre-owned products.

To request a return, please contact us through our inquiry form and provide the following details:

• Order Number
• Date of Purchase
• Full Name
• Email Address
• Tracking Number
• Item Name(s) to be Returned
• Reason for Return
• Photographic evidence clearly showing the issue

Incomplete or inaccurate submissions may not be processed, so please ensure all information is correct.

For clarity and mutual protection, we cannot accept returns under the following conditions:

• Damage or loss during customs inspection
• Damage or loss during shipping (claims must be made with the courier directly)
• Incorrect orders caused by customer error (e.g., wrong address or tax ID)
• Subjective reasons such as color, size, or perceived quality that do not constitute actual defects

We do not offer direct exchanges. If you would like a different item, please initiate a return for your current item. Once the return is approved, you may place a new order separately.

Yes. In accordance with EU consumer regulations, customers in the European Union may cancel or return their order within 14 days of receipt, for any reason. Items must be unworn, unused, and returned in their original condition with all tags attached.

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to finalize the transaction.