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Our team is in Tokyo and replies within 2 business days (JST).

Looking for a quick answer? Shipping times, customs and duties, condition grades, returns — most questions are already answered in our FAQ. It's the fastest way to get the answer you need.

To help us help you quickly:

  • About an existing order — please include your order number and the item name, and write to us from the same email address you used at checkout. To protect your privacy, we can only discuss order details with the purchaser, so we're genuinely unable to reply to order inquiries sent from a different address or missing the order number.
  • About a product — paste the product page URL above. Our archive holds thousands of individually listed pieces, and without the URL we can't identify which one you mean, so we won't be able to answer.
  • Anything else — choose “Other” and tell us everything in the message below.