About Delivery / Shipping

Where we ship & what it costs

We ship to most countries worldwide. Destination availability is confirmed at checkout.
Shipping is calculated from the total weight of your parcel and your destination country — the exact amount is shown at checkout before you pay. No hidden fees.
We don't offer free shipping; you pay the actual cost of safe delivery, nothing more. One order ships as one parcel, so ordering several items together is usually more economical than separate orders.

In-stock items: dispatched within 1–10 business days of payment confirmation.
Pre-orders: dispatched between the official release day and 5 business days after release.
Business days are Monday–Friday, Japan Standard Time, excluding Japanese public holidays.

Japan Post / Orange Connex: 10–21 business days
FedEx / DHL: 3–7 business days
These are estimates, not guarantees — weather, customs clearance, and carrier conditions can affect them.

United States: import duties and taxes are collected at checkout and remitted through our carrier (often called DDP), so nothing extra is due at delivery. For customs purposes the recipient remains the importer.
All other countries: orders ship DDU (Delivered Duty Unpaid). Import duties, taxes, and customs fees are not included in our prices or shipping and remain the buyer's responsibility. Please check with your local customs office before ordering.
Please confirm before ordering that your items can be lawfully imported at your destination; rules differ by country and can apply to specific goods such as batteries, watches, or electronics. If customs or the carrier contacts you during clearance, please respond by their deadline (see our Terms of Service and Refund Policy).
We declare every shipment accurately and in full compliance with international regulations. We never under-declare values or mark parcels as “gifts”.

Every order travels with full end-to-end tracking — the number is emailed to you the moment your parcel is handed to the carrier.
Each piece is inspected by our curators before packing, then protected the Japanese way: appropriate wrapping, reinforced boxing, and care at every step.

If your order hasn't arrived within 30 business days of the dispatch notice, contact us and we'll open a carrier investigation on your behalf.
If a parcel arrives damaged, send us your order number with photos of the packaging and contents via the contact form. A short unboxing video is the strongest evidence and speeds everything up.