Refund & Return Policy

Select Anime curates high-quality, rare, largely pre-owned anime collectibles. Because most pieces are unique and previously owned, we describe and grade each item individually so you can buy with confidence. Please review all photographs, condition notes, and the assigned grade before ordering, and contact us through our contact form with any questions before you purchase.

Our Return Window

We accept return requests within 30 days of delivery, and only where:

• the item is materially different from its listed description or condition grade, or
• the item arrived damaged in transit, or you received the wrong item.

Prior authorization is required for every return. Please do not send anything back before we approve your request; unauthorized returns cannot be accepted or reimbursed.

What Is Not Returnable

Because of the unique, pre-owned nature of our collection, the following are not eligible for return or refund:

• Items that match their listed description and condition grade (including normal signs of wear consistent with the stated grade — these are not defects).
• Change of mind, or a piece not meeting subjective expectations that were addressed in the listing.
• Items reported after the 30-day window.
• Items damaged, used, or altered after delivery, or returned without prior authorization.

These exclusions do not affect any rights you may have under mandatory consumer-protection laws of your country or state of residence.

Condition Grades

Every piece is assessed by our curators and assigned one of six grades. Understanding these grades is the best way to choose the right item:

Grade	Description
New	Factory-sealed or never opened. No signs of handling.
Mint	Opened but in flawless condition. No marks, creases, or wear.
Excellent	Minor, barely perceptible signs of handling. Displays beautifully.
Very Good	Light wear consistent with careful ownership. All components present.
Good	Visible but moderate wear. Fully intact and functional.
Acceptable	Noticeable wear or minor flaws, clearly described in the listing. Priced accordingly.

How to Request a Return

1. Contact us through our contact form within 30 days of delivery. Include your order number, a description of the discrepancy, and clear photographs showing the issue.
2. We will review your request and respond within 2 business days (Japan Standard Time) with next steps.
3. If your return is approved because of our error (a misdescribed, damaged, or incorrect item), we will provide return instructions and cover the return shipping. Once we receive and inspect the item, we will issue your refund to the original payment method.

Evidence Standard for Delivery Claims — Unboxing Video

To protect both our customers and our one-of-a-kind archive from increasingly common parcel fraud (such as item swapping, false "empty box" claims, and fabricated damage claims), we apply a clear evidence standard:

• For claims of transit damage, a missing item, or a wrong or swapped item, an unboxing video is required. Please film one continuous, uncut recording that starts with the sealed parcel and its shipping label and continues through the moment the issue is revealed.
• Claims in these categories that cannot be reasonably substantiated — by an unboxing video or, where filming was genuinely not possible, equivalent convincing evidence — may be declined.
• For ordinary condition-mismatch returns (the item significantly differs from its listed grade or description), clear photographs are sufficient; a video is welcome but not required.

This standard exists to deter fraud and keep our prices fair for honest collectors. In practice, a clear unboxing video almost always produces the fastest possible resolution and a successful carrier insurance claim.

Shipping Damage

If your item arrives damaged, please keep all original packaging and contact us through our contact form as soon as possible, with your unboxing video (required for damage claims — see the evidence standard above) and clear photographs. Where a carrier insurance claim is involved, we will work alongside you and the carrier to resolve it; we may ask you to confirm details with the local carrier so the claim can proceed.

Refused or Abandoned Parcels

For orders shipped outside the United States, import duties and taxes are the buyer's responsibility (see our Shipping Policy). If a parcel is refused, unclaimed, or abandoned — for example because import charges were not paid — and is returned or forfeited to us, any refund will be reduced by:

• the actual outbound and return shipping costs;
• any duties, taxes, or carrier fees already incurred that are non-recoverable; and
• a restocking and re-listing fee of 30% of the item price or US$30, whichever is greater, which covers re-inspection, re-photography, re-listing, and the lost sales opportunity on a one-of-a-kind piece while it was reserved for you.

These deductions are disclosed here in advance, and the total deduction will never exceed the order total. The same applies to United States orders refused at delivery (U.S. orders ship Delivered Duty Paid, so refusal for unpaid duties does not arise; this clause covers refusal for any other reason).

Exchanges

As our pieces are unique, we do not offer direct exchanges. If an approved return is due to our error, we will refund you so you are free to purchase another piece.

Refund Timing

Approved refunds are issued to your original payment method once we have received and inspected the returned item. Your bank or card issuer may take additional time to post the refund.

Contact

To start a return or ask a question, please use our contact form.