FAQ

Our handling time is up to 10 business days after receiving cleared payment for in-stock items. For pre-orders, we ship within 5 business days after the official release date.

To ensure Secure Shipping, we select the most appropriate delivery company based on your destination, package size, and dimensional weight. Once shipped, estimated delivery times vary by carrier:

• Orange Connex Speed Pak: 1-5 weeks
• Japan Post (Small Packet): 1-5 weeks
• Japan Post EMS: 5-14 business days
• DHL / FedEx: 3-10 business days

Please note that customers cannot select the shipping carrier. Delivery may occasionally be delayed due to weather, customs inspections, or other unforeseen external factors.

We kindly ask for your understanding that shipping carriers cannot be selected by customers. To ensure secure and timely delivery, we carefully choose the most reliable carrier based on your destination and package condition.

Once your order is shipped, you will receive a tracking number via email.

Yes, we can combine multiple orders into a single shipment if the additional orders are placed within 3 weeks of your initial order. Please note that the entire shipment will be processed according to the latest item's availability date (handling time).

To request combined shipping, please contact us immediately with your order numbers. However, we cannot accommodate this request if any of your orders have already been processed or shipped.

Note on Shipping Costs: As our shipping rates are determined by dimensional weight, combining items may significantly increase the package size. We reserve the right to bill you separately for any additional shipping fees incurred due to changes in package dimensions or remote area surcharges.

At this time, we do not support splitting a single order for delivery to multiple addresses. If you would like to send items to different locations, please place separate orders for each destination address. This allows us to ensure accurate processing and secure delivery for each shipment. Please note that shipping fees will apply to each individual order.

We do not offer customized packaging requests. All items are shipped in accordance with our standard packing guidelines to ensure quality and protection during transit. Typically, products are wrapped in protective OPP material and cushioned with bubble wrap for both impact and moisture resistance. Please note that packaging may vary depending on the size and shape of the item, and in some cases, either or both materials may not be used.

We do not currently offer gift wrapping or special packaging services. However, we do offer a selection of gift bags and wrapping supplies that customers can purchase separately. These items are ideal for those who wish to prepare their orders as gifts. We hope you find them helpful for your special occasions.

To ensure the highest quality of Secure Shipping, our shipping fees are not flat-rated. Instead, they are dynamically calculated at checkout based on the dimensional weight (size and weight) of your order and your specific destination.

This allows us to provide premium packaging materials tailored to protect your items during international transit. Additional fees, such as remote area surcharges, may apply depending on your location. You can view the final shipping cost on the checkout page before completing your purchase.

Currently, we do not offer free shipping. To maintain our high standards of Secure Shipping, we focus on providing premium, durable packaging and reliable delivery services for every order.

As our shipping costs are calculated based on the dimensional weight and destination of each package, we charge actual shipping rates to ensure that your items are handled with the utmost care and protected by top-quality materials during international transit.

We accept major credit cards, PayPal, Apple Pay, and other secure payment methods. For a full list of available payment options, please refer to the checkout page as they may vary depending on your location and device.

We kindly ask for your understanding that all orders are final once placed. Under our Terms of Service, which you agree to at the time of purchase, we do not accept cancellations or modifications under any circumstances.

This policy is strictly enforced to ensure a fair and trustworthy shopping environment. In the past, fraudulent or malicious orders have prevented genuine customers from purchasing high-demand or limited-edition items. By maintaining this policy, we protect our valued customers and ensure that products remain available to those who truly want them.

We strongly encourage you to review your order details, including the items and shipping address, carefully before completing your purchase. Thank you for your cooperation in maintaining a fair marketplace.

Yes. To ensure fair access for genuine fans and collectors, we strictly enforce quantity limits on our products. Typically, this is limited to 3 units for new items and 1 unit for pre-owned items per customer.

In accordance with our Terms of Service, we actively monitor for suspicious activity, including multiple orders placed by the same person, under the same address, or using the same payment information. We reserve the right to cancel any transactions that, in our sole judgment, appear to be placed for the purpose of reselling or scalping, without prior notice.

These measures are essential to protecting the availability of limited and high-demand products for our valued community.

Restocks for limited edition products depend entirely on the manufacturer's production schedule. While restocking may occur if additional inventory becomes available, we cannot guarantee the future availability of any limited item.

Due to high demand and the nature of limited-edition releases, items often sell out quickly and may not return once stock is depleted. We strongly recommend placing your order as early as possible to secure your purchase and avoid disappointment.

Yes, we apply purchase limits to limited edition items in order to deter bulk buying and maintain fairness. Limits vary depending on the product and may change without prior notice.

Yes. To prevent bulk buying and ensure fairness for all customers, we apply strict purchase limits to limited edition and high-demand products.

Typically, limits are set to 3 units per customer for new items and 1 unit for pre-owned items, though these may vary depending on the specific product. In accordance with our Terms of Service, we reserve the right to change these limits or cancel any orders that exceed the stated maximum without prior notice.

Currently, we do not offer a direct restock notification service for individual items.

To stay updated on product availability, we strongly recommend checking our website regularly or following our official social media accounts. We post the latest updates regarding restocks and new arrivals through these channels to ensure our community of collectors and fans has the earliest possible access to information.

We do not support purchases made through forwarding agents or reshipping services. If you choose to use such services, please understand that we will not provide any support, correspondence, or compensation regarding lost, damaged, or incorrect items.

This is because we lose visibility and control over the shipment once it is delivered to the agent's facility. Any issues that occur after the package is signed for by the forwarding agent must be resolved solely between the agent and the final recipient. By using a forwarding agent, you accept full responsibility for the shipment and agree to waive any claims for support or compensation from us.

Furthermore, in accordance with our Terms of Service, forwarding agents and their users are strictly prohibited from disclosing our store's information (address, phone number, etc.) to third parties. We reserve the right to cancel any orders identified as being placed via forwarding agents without prior notice.

If you do not agree to these conditions, please refrain from making a purchase.

We accept returns within 30 days of delivery only for items that are defective or significantly differ from their described condition. We do not accept returns for customer errors, change of mind, or items that match their stated condition (especially for pre-owned goods).

Secure Verification Process:
To ensure a fair and accurate resolution, all return requests are subject to our Secure Verification Process. This requires specific documentation and verification steps as outlined in our store policies.

For full details on eligibility, required evidence, and how to initiate a return request, please review our complete Return & Refund Policy.

To request a return, please contact us through our inquiry form with your order details.

Secure Verification Process:
To ensure a fair and accurate resolution, all requests must undergo our Secure Verification Process. This process requires specific documentation and evidence (such as an unboxing video) as detailed in our store policies. Incomplete or inaccurate submissions will not be processed.

For a full checklist of required information and step-by-step instructions, please review our complete Return & Refund Policy before contacting us.

To ensure a fair and secure shopping environment, we cannot accept returns or provide refunds under the following conditions:

• Items that match their stated condition (including pre-owned items and subjective preferences such as color or perceived quality).
• Damage or loss occurring during customs inspections or as a result of unpaid customs duties.
• Orders abandoned or returned due to customer refusal to accept delivery or pay import taxes.
• Instances where the required Secure Verification Process (including providing an uncut unboxing video) is not completed.
• Issues caused by customer errors, such as incorrect shipping addresses or tax ID issues.

Regarding damage occurring during transit, please note that you must cooperate with your local courier to file a damage report while providing us with the required evidence. Claims will be denied if this cooperation is not provided. For full details, please review our Return & Refund Policy.

We do not offer exchanges under any circumstances.

Due to the limited and unique nature of our inventory (including pre-owned items and limited editions), we cannot facilitate direct exchanges for different products, sizes, or colors.

If you wish to purchase a different item, please place a new order through our store. Please note that placing a new order does not grant eligibility for returning your original purchase. For information on what qualifies for a return, please review our Return & Refund Policy.

Yes. In accordance with EU consumer regulations, customers residing in the European Union have the right to cancel or return their order within 14 days of receipt for any reason.

Conditions & Responsibility:
Items must be returned in their original, unused, and sealed condition with all tags and packaging intact. Under EU law, the buyer is responsible for the direct cost of returning the goods, including international shipping fees and any applicable customs duties or taxes incurred during the return.

Please note that all returns are subject to our Secure Verification Process upon arrival. Refunds will be processed only after we have received and inspected the item to confirm it is in its original state. For instructions on how to initiate an EU return, please visit our Return & Refund Policy.

Once we receive and inspect your returned item through our Secure Verification Process, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method within 10 business days. Please note that any applicable restocking fees, original shipping costs, or unpaid customs charges—as outlined in our policies—will be deducted from the final refund amount.

Additionally, your bank or credit card provider may require additional processing time to finalize the transaction and reflect the balance in your account.