Shipping Policy

Every order ships from our location in Japan, with full tracking. Please read the timeframes and customs information below carefully before ordering.

Shipping Rates

Shipping is calculated based on the weight of your order and your destination country, and the exact cost is shown at checkout before you complete your purchase. We do not offer free shipping or flat rates. You pay the actual cost of getting your piece to you safely, with no hidden fees.

Handling Time (Before Dispatch)

• In-stock items: prepared and dispatched within 1-10 business days of payment confirmation.
• Pre-order items: dispatched between the official release day and 7 business days after release. Charged in full at checkout. If a release is delayed, we will email you the new date and you may cancel for a full refund at that time.

Each piece is inspected and carefully packed before it leaves us; handling time covers this preparation.

How we count business days

Our shipping times are counted in business days, not calendar days.

• Business days are Monday to Friday, Japan Standard Time.
• Saturdays, Sundays, and Japanese national holidays are not counted.
• Calendar days are every day on the calendar, including weekends and holidays.

Because weekends and holidays are skipped, a number of business days always covers more calendar days. For example, 10 business days means about two weeks or a little more on the calendar, and a little longer when a Japanese holiday falls inside that time.

Example: you place an in-stock order on a Friday.

• Friday is the day you order. The count starts on the next business day.
• Saturday and Sunday are not counted.
• Monday is business day 1, Tuesday is business day 2, and so on.
• If a Japanese national holiday falls on a weekday, that day is not counted either, and the count simply moves to the next business day.
• In this example, one Japanese holiday falls on a weekday during the count, so business day 10 is the Monday 17 calendar days after your order. Without a holiday, business day 10 would be the Friday two weeks later, 14 calendar days after your order.

Two steps make up your total wait:

1. Preparing your order (handling): in-stock items are dispatched within 1-10 business days of payment confirmation. Pre-orders are dispatched between the official release day and 7 business days after release.
2. On the way to you (transit): after dispatch, delivery takes about 10-21 business days with Japan Post or Orange Connex, and about 3-7 business days with FedEx or DHL. These are estimates, not guarantees. Weather, customs clearance, and carrier conditions can affect them.

Our packing team works every day, so your parcel can leave on any day inside the handling window, including a weekend. The window shows the latest point, not a fixed waiting time. Your tracking email is sent the moment your parcel is handed to the carrier.

Japanese national holidays change from year to year, so we do not list fixed dates here. On a holiday, the count simply pauses for that day.

Delivery Time (After Dispatch)

We select the carrier based on destination, size, and weight. Estimated transit times after dispatch are:

• Japan Post / Orange Connex: 10-21 business days.
• FedEx / DHL: 3-7 business days.

These are estimates, not guarantees. Actual delivery may vary due to weather, customs clearance, carrier disruption, or other circumstances beyond our control. You will receive a tracking number by email as soon as your parcel is handed to the carrier. Customers cannot select a specific carrier.

Customs, Duties & Import Taxes

• United States: we collect the applicable import duties and taxes at checkout and remit them through our carrier, so in the ordinary course no duties or taxes are billed on delivery (an arrangement commonly called "DDP"). This is a prepayment of duties and taxes only: for customs purposes the recipient remains the importer, and requests that only the importer can answer, such as proof of identity or a tax identification number, are handled by the recipient. Some items, such as tableware that contacts food, may occasionally be held for review by a government agency like the FDA; if that happens we will help you with the product details.
• Outside the United States (DDU, Delivered Duty Unpaid): import duties, taxes, and any brokerage fees are not included in the item price or shipping, and are the buyer's responsibility. They are billed directly by your customs authority or carrier. We recommend checking your local rules before ordering.
• Before you order: please confirm that the items can be lawfully imported at your destination; import rules differ by country and can apply to specific goods such as batteries, watches, or electronics. We cannot guarantee customs clearance. See our Terms of Service, Section 7, for how import responsibilities are shared.
• During clearance: customs or the carrier may contact you to complete clearance. Please respond by their deadline; storage periods are short, and unanswered requests can lead to the parcel being returned, destroyed, or forfeited, with the financial consequences set out in our Refund Policy.
• We declare the true nature and value of every shipment in compliance with customs law. We do not under-declare value or label shipments as "gift".

If a parcel is refused, unclaimed, or abandoned and is returned or forfeited to us, any refund will be reduced by the actual shipping costs, non-recoverable duties, and the disclosed restocking fee (see our Refund Policy for the full breakdown). If a parcel never comes back to us because it was destroyed, seized, or otherwise disposed of for reasons on the buyer's side, our Refund Policy section "Parcels That Cannot Be Returned to Us" applies.

Tracking

All orders ship with tracking. It is common for international tracking (especially via Japan Post or Orange Connex) not to update for several days while in transit or in customs clearance; this does not mean a parcel is lost. If you have a concern, please contact us through our contact form.

Receiving our emails

Your order confirmation and your shipping confirmation with tracking are sent by email from selectanime.net. To make sure they reach you, please add selectanime.net to your safe senders list or contacts, check your spam, junk, and promotions folders after you place an order, and make sure the email address you enter at checkout is correct.

How messages are filtered, delayed, or blocked depends on your email provider and your own settings, which are outside our control. For this reason, we cannot be responsible for emails that do not reach your inbox on the receiving side, and keeping your email settings ready to receive our messages is the customer's responsibility. You can still check your order at any time in the Shop app or on your order status page, and if you cannot find any of our emails, please contact us through the form on our site with your order number.

Packaging & Transit Damage

Every piece is protected with premium packaging. In the rare event of transit damage, please keep all original packaging and contact us promptly with your unboxing video (required for damage claims) and clear photographs. For full details on damage claims and refunds, see our Refund Policy.

Incorrect Addresses & Risk of Loss

Please ensure your shipping address is complete and correct at checkout; we ship to the address you provide and cannot redirect a parcel once dispatched. Risk of loss passes to you on the carrier's confirmation of delivery. We are not responsible for loss or delay caused by an incorrect address or by a parcel left at, or not collected from, the delivery location.

Contact

Questions about shipping? Please reach us through our contact form.