Terms of Service

Last updated: August 22, 2026

Overview

This website is operated by Select Anime, a store of Soir Studio Inc. ("Select Anime", "we", "us", "our"). By visiting our site or purchasing from us, you engage in our services and agree to these Terms of Service (the "Terms"), together with our Refund Policy, Shipping Policy, and Privacy Policy, each incorporated here by reference. Please read these Terms carefully. If you do not agree to them, please do not use our site or place an order.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.

1. Eligibility

By placing an order, you confirm that you are at least the age of majority in your jurisdiction, or that you have the consent of a parent or legal guardian, and that the information you provide is accurate and complete. You agree not to use our products for any unlawful purpose or in violation of any laws applicable to you, including intellectual-property and import laws.

2. Products, Listings & Condition

Select Anime curates high-quality, hard-to-find, and authentic anime collectibles (both pre-owned and new) sourced primarily in Akihabara, Tokyo. Because we deal largely in pre-owned and limited-stock goods:

• Photographs are a representative reference for the listed product, intended to convey its appearance and atmosphere. Where more than one unit of the same product is held, the specific piece dispatched is selected from our graded stock and may be a different individual unit from the one shown.
• The binding description of an item's condition is the condition grade and curator's notes (see our Refund Policy), not the photograph. We make every effort to display colors and details accurately, but screens vary and minor variation is inherent to pre-owned goods; signs of wear consistent with the stated grade are not defects, and are not grounds for return.
• Listings, prices, and availability may change at any time without notice. We may limit quantities and decline or cancel any order at our discretion, including suspected reseller, fraudulent, or high-risk orders.

3. Authenticity & Intellectual Property

Authenticity is central to Select Anime. We sell only genuine, officially licensed merchandise. We do not sell fan-made art, bootlegs, counterfeits, or reproductions. All trademarks, character names, and franchise rights remain the property of their respective rights holders; their appearance in our listings is solely to describe the genuine item offered for sale and does not imply any endorsement or affiliation. If you believe a listing infringes your rights, please contact us through our contact form and we will review it promptly.

Separately, all original content we create for this store (including our product photographs, graphics, layouts, written descriptions, and listing text) is owned or controlled by Soir Studio Inc. ("Select Anime"). Except as permitted by Shopify and its platform functions for the operation of this store, no third party may copy, republish, scrape, adapt, distribute, or otherwise use any part of this content without our prior written permission. Any permission, if granted, is limited to the scope, territory, media, duration, attribution, and fee agreed in writing in advance. Standard licensing for use outside these permitted functions starts at US$10 per item per commenced month. Unauthorized use may be pursued based on at least the applicable license fee, plus any greater remedies available under law; where use has already begun, any retroactive license, settlement, or damages may be calculated from the actual start date or, if unknown, from the date the content first became publicly available. No implied license is granted, and all rights not expressly granted are reserved.

4. Pricing, Currency & Payment

All prices are displayed in US Dollars (USD) unless otherwise stated, and are exclusive of shipping, which is calculated at checkout. We reserve the right to correct pricing or description errors and to cancel any affected order, even after it has been placed, with a full refund of any amount charged. Payment is processed securely by our payment providers; we do not store full card details.

5. Orders, Changes & Cancellations

An order confirmation is an acknowledgement of receipt, not acceptance. We accept your order when we dispatch it. Because our stock is limited and we begin preparing orders promptly to preserve their condition, orders are final once placed and cannot, as a rule, be changed or canceled. If you have an urgent concern, contact us through our contact form within 24 hours of purchase and we will make a best-effort attempt to help, without guarantee.

Pre-orders are an exception only as described in the Pre-Orders section of our Refund Policy: if a release is delayed, you may cancel for a full refund after we notify you of the new date.

6. Shipping, Customs & Import Duties

Shipping terms, handling and delivery timeframes, carriers, and customs treatment are governed by our Shipping Policy. In summary:

• Shipping is never free. It is calculated by weight and destination and shown at checkout before you pay.
• United States orders ship with import duties and taxes prepaid: we collect the applicable amount at checkout and remit it through our carrier, so in the ordinary course there is nothing further to pay on delivery. This arrangement is commonly described as "DDP". It is a prepayment of duties and taxes only: it does not transfer to us any import obligations that are personal to you as the recipient, and it does not make us the importer of record (see Section 7).
• Orders outside the United States are shipped DDU (Delivered Duty Unpaid): import duties, taxes, and any brokerage fees are not included in the price or shipping and are the buyer's responsibility, payable to the carrier or customs authority.
• We declare the true nature and value of every shipment. We do not under-declare value or mark shipments as "gift".

7. Import Responsibilities & Customs Cooperation

7.1 Checking that you can import an item. Our store is operated from Japan and serves customers primarily in North America; purchases from other countries are made possible as a convenience. You are responsible for confirming, before placing an order, that the items you purchase can be lawfully imported, purchased, owned, and used at your destination. This includes any age restrictions, import prohibitions, permit or licensing requirements, registration duties, product or safety standards, and rules that apply to specific goods such as batteries, watches, electronics, or particular materials. Import rules differ by country, apply to specific goods, and change frequently; it is not practicable for us to verify them in advance for every destination and every item, which is why this confirmation rests with you. Customs decisions are made by the authorities of your country, and we cannot guarantee that any item can be imported into any particular destination or that clearance will succeed.

7.2 The buyer as importer. Except where applicable law or the carrier's terms provide otherwise, you or your designated recipient act as the importer of record and are the responsible party for import formalities in the destination country. You authorize our carriers and their customs brokers to act on your behalf in carrying out customs clearance and paying import charges. Where we collect duties and taxes at checkout, or pay them to the carrier, we do so as a payment arrangement for your convenience; it does not by itself make us the importer of record or transfer your personal import obligations to us.

7.3 What we provide. We prepare accurate shipping documentation for every order, including a commercial invoice stating the true nature, quantity, and value of the goods, the product classification, and the country-of-origin information reasonably available to us. If customs or the carrier asks us for further information about a shipment, we will respond within a reasonable time by providing the information we already hold or can confirm through reasonable checks in the ordinary course of business, such as our purchase records and what is visible on the item itself.

7.4 The limits of what we can undertake. Our items are pre-owned collectibles sourced on the secondary market, and some information, such as the country of origin of an internal component, may no longer exist or may be impossible for us to verify. Unless we expressly agree with you in advance, we do not undertake: disassembly of items; laboratory testing or expert appraisal; individual inquiries to manufacturers or component suppliers; obtaining new certificates or manufacturer documentation; extended investigations; making customs declarations on your behalf; or advising on the laws of your country. Where information beyond what we hold is required for clearance, it is your responsibility to obtain it, for example from the manufacturer or rights holder, and to provide it to customs or the carrier. Nothing in this section excuses us from the consequences of our own misdeclaration, of intentionally withholding material information in our possession, or of our gross negligence. For clarity: a "misdeclaration" means a statement about the nature, value, or origin of the goods that we knew to be false when we made it. Tariff classification codes are assigned in good faith from the information available to us, and the final classification, valuation, and origin determination always rests with the customs authority; a customs authority reaching a different conclusion is not a misdeclaration by us. Likewise, information that we do not hold, and cannot obtain through the reasonable checks described above, is not information withheld by us.

7.5 Your cooperation during clearance. Customs authorities and carriers such as FedEx, DHL, UPS, Japan Post, or your local postal operator may contact you to complete import clearance. You agree to respond by the deadline they set. Storage periods are short, in some cases around one week, and unanswered requests can result in the parcel being held, returned, destroyed, or forfeited. Information that only you can supply may include: proof of identity; taxpayer or importer identification numbers; import permits or licenses; statements of end use; recipient and address confirmation; proof of purchase or payment; and declarations required from the importer. If we receive a request that concerns information personal to you, we will forward it to the email address on your order within two business days. Please monitor your email, including your spam folder, and your tracking page until your order is delivered.

7.6 If clearance cannot be completed. If a shipment cannot be delivered for reasons on the buyer's side, for example an item that cannot lawfully be imported at your destination, a missing permit, identification, or tax number, unanswered customs or carrier requests, refusal to pay import charges where applicable, an incomplete address, or expiry of the carrier's storage period, the parcel may be returned, destroyed, forfeited, or otherwise disposed of. In such cases, we will have performed our obligations for the order by dispatching it, with accurate documentation, to the address you provided; the outcome is then handled under our Refund Policy rather than as a failure of delivery on our part. While a parcel is in customs clearance or on hold, it is still in transit; a clearance delay is not by itself grounds for a refund.

7.7 Your statutory rights. Nothing in these Terms limits any rights or remedies available to you under the mandatory consumer protection laws of your place of residence.

8. Risk of Loss, Tracking & Carrier Records

Every order ships with tracking. Title and risk of loss pass to you upon the carrier's confirmation of delivery to the address you provided (or to a designated pick-up point). Carrier tracking data and delivery confirmation are conclusive evidence of dispatch and delivery. You are responsible for providing a complete and accurate shipping address and for monitoring your tracking; we are not responsible for loss or delay caused by an incorrect address, an unattended delivery location, or failure to retrieve a held parcel.

9. Returns & Refunds

Returns and refunds are governed by our Refund Policy. In short, because our items are largely pre-owned and in limited supply, returns are accepted within 30 days of delivery only where an item is materially different from its listed description or condition grade, and only with prior authorization. Items that match their listing are not returnable.

10. Chargebacks & Fraud Prevention

If you have a concern with an order, please contact us first; we resolve the large majority of issues quickly. Initiating a chargeback or payment dispute without first contacting us and following our Refund Policy is a breach of these Terms. In any payment dispute, we will provide the payment provider and card network with our records, including the listing, order confirmation, shipping address you supplied, carrier tracking, and proof of delivery, which together evidence a completed transaction. We reserve the right to decline future service to accounts associated with unwarranted chargebacks.

11. Disclaimer of Warranties

To the maximum extent permitted by law, our site and products are provided "as is" and "as available". Pre-owned items are sold in the condition described and graded, without implied warranties of merchantability or fitness for a particular purpose, except for any rights that cannot be excluded under the mandatory law of your place of residence. We do not warrant that the site will be uninterrupted or error-free.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Select Anime and Soir Studio Inc. and their officers, employees, and suppliers will not be liable for any indirect, incidental, special, punitive, or consequential damages, or for loss of profit, data, or goodwill. Where liability cannot be excluded, our total aggregate liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited under applicable law, including certain mandatory consumer protections.

13. Indemnification

You agree to indemnify and hold harmless Select Anime and Soir Studio Inc. from any third-party claim arising out of your breach of these Terms or your violation of any law or third-party right.

14. Force Majeure

We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, epidemics, war or civil unrest, customs or government action, carrier or postal disruption, strikes, or failures of telecommunications or payment networks.

15. Governing Law & Disputes

These Terms are governed by the laws of Japan, and we agree to submit disputes to the Tokyo District Court in Japan, to the extent permitted by law. Nothing in this section deprives you of the protection of mandatory consumer-protection laws of your country or state of residence, or of your right to bring proceedings in your local courts where such laws so provide. We will always try to resolve any dispute amicably first; please contact us through our contact form.

16. Severability & Entire Agreement

If any provision of these Terms is held unenforceable, the remaining provisions remain in effect. These Terms, together with the policies referenced above, are the entire agreement between you and us regarding our services.

17. Changes to These Terms

We may update these Terms from time to time. We will post the current version on this page with an updated date and, for material changes, take reasonable steps to notify customers. Your continued use of the site or placement of a new order after changes take effect constitutes acceptance of the updated Terms. Where the law requires it, we will seek your renewed consent.

18. Contact

Questions about these Terms? Please reach us through our contact form. Our business and legal-notice details are published on our Legal Notice page.