How we grade condition
- New
- Brand new, sealed, never opened.
- Mint
- Pristine, like-new condition with no visible signs of handling. Original packaging and inserts, where applicable, are clean and complete.
- Excellent
- Well preserved with light signs of handling visible upon close inspection. No notable damage affects its overall appearance, and the piece remains in excellent, carefully maintained condition.
- Very Good
- Light signs of use, with minor imperfections visible upon closer inspection. Its overall appearance remains well kept, with no damage that affects normal appreciation or handling.
- Good
- Noticeable signs of use, including surface wear consistent with regular handling. While cosmetic wear is present, its functionality and overall utility remain intact.
- Acceptable
- Evident signs of wear from prior use, including noticeable marks or surface imperfections. Despite its cosmetic condition, it retains practical value and remains suitable for everyday or collection use.
Condition assessments are based on our general guidelines and may not reflect every minor detail. Included components refer only to those stated. Individual perception may vary.
Information & Disclaimers
Photographs. Photographs are a representative reference for the listed product, intended to convey its appearance and atmosphere. Where more than one unit of the same product is held, the specific piece dispatched is chosen from our graded stock and may be a different individual unit from the one shown. The binding description of condition is the stated condition grade and curator's notes, not the photograph; minor individual variation, together with on-screen differences in colour and detail, is not grounds for return.
Condition scope. Our condition grade describes the item itself only. Protective packaging — outer boxes, blister packs, sleeves, and similar — is not covered by the condition grade, and minor imperfections to such materials from storage, distribution, and handling are considered normal. Accessories and supplementary items are covered only where explicitly listed. Returns or refunds cannot be accepted on the basis of packaging condition or of items not listed in the description.
Inclusions. Items such as application postcards, tickets, obi, trading cards, stickers, serial codes, and download codes are generally not included unless explicitly stated. Likewise, consumable parts and materials subject to aging — such as ear pads, rubber, or synthetic leather prone to hydrolysis or peeling — are not covered by our guarantee. If any such items happen to be enclosed, please regard them as complimentary extras not covered by our guarantee.
Batteries. Backup or built-in batteries are not guaranteed for remaining charge. Disposable batteries are not included, due to shipping regulations and potential operational issues.
Compatibility. These are Japan domestic items designed for use within Japan. Please confirm device and regional compatibility before purchase. Returns or refunds cannot be accepted if a product does not function correctly outside its intended region.
Manufacture date. Where a "Year Manufactured" is listed, it indicates the number of years the item has been on the market and does not necessarily reflect the exact year of production.
Documentation. Instruction manuals and included documents are in Japanese unless otherwise noted. For imported or internationally distributed products, available languages may vary. For detailed specifications, please contact the manufacturer.
Customer support. Our service hours are weekdays 10:00–20:00 Japan time (JST), excluding Japanese national holidays, and we usually reply within 48 hours. Our fulfilment centre operates separately, so an order may ship before a cancellation request made outside business hours or on a holiday can be processed.
By completing your purchase, you acknowledge the information provided here and agree to our store policies.
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